We conduct a professional review of your investment experience, assessing any potential irregularities or breaches of regulations. Based on the analysis, we then evaluate whether there are realistic prospects for continuing the proceedings.
Every case is handled comprehensively – from the initial analysis to the conclusion of the complaint process.
We conduct a detailed review of all documentation, contracts and correspondence with the broker, examining the applicable regulatory framework to identify any breaches of legislation or contractual obligations.
We prepare a thoroughly documented complaint and guide you through every stage of the process — tailored to your individual needs and the terms of our agreement.
We support you through every step of finalising the outcome with the relevant authority or ombudsman, where regulatory violations are established and the process concludes in your favour. Our fee is agreed upfront in the contract and is charged only upon a successful conclusion.
Our goal is to help build a safer, fairer, and more transparent online trading environment. We believe that specialized independent companies can play an important role alongside regulators — often being among the first to identify questionable practices and irregularities that may negatively affect investors.
Over the past several years, we have encountered numerous cases involving practices that can lead to significant financial losses for retail investors. This is why we believe the market needs greater transparency, stronger independent oversight, and a higher level of protection for individuals investing through online trading platforms.
These statistics reflect cases handled within our network of partner advisors since 2020. The reported success rate is based on completed cases that resulted in either a partial or full settlement, or a favorable outcome in proceedings before the regulator.
A transparent and structured process – from the initial submission to settlement or a regulator's decision.
Complete the questionnaire on our website or get in touch by email. We verify whether the broker is regulated and whether your case falls within the scope of our services. We respond to all submissions within 48 hours.
We send you a more detailed questionnaire and, based on your responses, prepare a preliminary assessment. This is followed by a consultation call in which we walk you through the realistic prospects, expected timeframe and your recommended next steps.
We formalise our engagement with a cooperation agreement and then work with you to systematically gather all the evidence required — account statements, broker correspondence, deposit confirmations and screenshots.
We prepare a formal complaint and submit it directly to the broker, with the aim of reaching a settlement as swiftly as possible. The broker is legally required to provide a substantive response within two months.
If the broker rejects the complaint, we escalate the matter to the appropriate regulator or ombudsman (FOS, CySEC, AFCA ...). If the outcome is positive, we proceed together with the settlement and bring the proceedings to a conclusion.
RefundFX team combines expertise in financial regulation, law, and disputes involving brokerage firms.
We have in-depth knowledge of complaint procedures at the FCA, CySEC, BaFin, FSCA and many other regulators — we know precisely where and how to submit the most effective complaint.
No win, no fee — our fee is set out clearly in your contract and is charged only upon a successful outcome. No hidden costs, no upfront payments.
We respond to every enquiry within 48 hours. Our process is fully transparent — you'll always know exactly which stage your case has reached.
Each case is unique. Each client is assigned a dedicated case manager who is available to answer any questions throughout the process.
We focus exclusively on complaint procedures in the financial sector — which means deeper expertise, more efficient processes and better outcomes for you.
Commission agreed by contract
Charged exclusively upon a successful outcome
To ensure every complaint receives the highest standard of professional care, we work closely with a network of carefully vetted law firms across key European and international jurisdictions. Where a case requires direct legal representation or in-depth knowledge of local regulations, we collaborate with partners who are well versed in domestic legislation and procedures.
Our legal partners specialise in proceedings before the FCA, CySEC, AFCA and BaFin, with a thorough understanding of the specific procedural requirements of each jurisdiction.
Where a case requires formal legal representation, we engage the appropriate partner in the relevant jurisdiction.
Our network covers the key jurisdictions for forex and CFD regulation — from London and Nicosia to Frankfurt and Sydney.
FCA & Financial Ombudsman Service (FOS)
CySEC – Cyprus Securities and Exchange Commission
ASIC & AFCA – Australian Financial Complaints Authority
BaFin and competent supervisory authorities under MiFID II regulation
Our network continues to grow in line with the jurisdictions of the cases we handle.
These are the questions our clients ask most often. If you can't find what you're looking for, please don't hesitate to contact us.
Complete the form below and one of our specialists will be in touch within 48 hours. Your initial case analysis is entirely free and carries no obligation.
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One of our specialists will be in touch within 48 hours. In the meantime, you may find answers to the most common questions in our FAQ section.