This Cookie Policy explains what cookies are, how RefundFX uses them on its website (www.refundfx.eu), what choices you have, and how your preferences are managed. It is to be read together with our Privacy Policy, which is available on our website.
1 What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used by website operators to make websites function efficiently, to improve the user experience, and to provide reporting information to website owners.
Cookies set by the website operator are called 'first-party cookies'. Cookies set by third parties other than the website operator are called 'third-party cookies'. Third-party cookies enable third-party features or functionality to be provided through the website, such as analytics, advertising, and interactive content.
2 Why Do We Use Cookies?
We use cookies and similar tracking technologies for the following purposes:
- To ensure the correct functioning of our website (strictly necessary cookies);
- To remember your preferences and settings (functional cookies);
- To understand how visitors use our website, allowing us to improve its performance and content (analytics cookies);
- To present relevant content and, where applicable, to support our marketing activities (marketing cookies).
We do not use cookies to collect sensitive personal data such as financial account details or health information.
3 Categories of Cookies We Use
3.1 Strictly Necessary Cookies
Always activeThese cookies are essential for the website to function and cannot be disabled. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or completing a form. Without these cookies, certain parts of the website will not work properly.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
session_id | First-party | Maintains your session state while you navigate the website | Session |
csrf_token | First-party | Protects against cross-site request forgery attacks | Session |
cookie_consent | First-party | Stores your cookie consent preferences | 12 months |
3.2 Functional Cookies
Requires consentThese cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
lang_pref | First-party | Remembers your selected language version of the website | 12 months |
ui_settings | First-party | Stores your interface preferences (e.g. form progress) | 6 months |
3.3 Analytics Cookies
Requires consentThese cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to measure and improve the performance of our website. We use Google Analytics for this purpose.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
_ga | Third-party (Google) | Distinguishes unique users for Google Analytics reporting | 24 months |
_ga_* | Third-party (Google) | Maintains Google Analytics session state | 24 months |
_gid | Third-party (Google) | Distinguishes users; used to throttle request rate | 24 hours |
_gat | Third-party (Google) | Used to throttle the request rate to Google Analytics | 1 minute |
Google Analytics data is processed by Google LLC in accordance with Google's Privacy Policy (https://policies.google.com/privacy). We have enabled IP anonymisation in our Google Analytics configuration, meaning that your IP address is truncated before any data is sent to Google's servers.
3.4 Marketing and Targeting Cookies
Requires explicit consentThese cookies may be set through our website by our advertising partners, including Google Ads. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
_gcl_au | Third-party (Google) | Used by Google Ads to store and track conversions | 3 months |
_fbp | Third-party (Meta) | Used by Meta (Facebook) Pixel to deliver advertisements and track conversions | 3 months |
ads/ga-audiences | Third-party (Google) | Used by Google Ads to re-engage visitors based on online behaviour | Session |
4 Cookie Consent and Your Choices
When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your preferences by category. Your choices will be recorded and respected throughout your visit and on subsequent visits to the website.
Strictly necessary cookies are always active and cannot be disabled, as they are required for the website to function. All other categories are optional and are only activated upon your explicit consent.
You may change or withdraw your consent at any time by clicking the 'Cookie Settings' link in the footer of our website. Your updated preferences will take effect immediately.
5 Managing Cookies Through Your Browser
In addition to the consent management tool on our website, most web browsers allow you to control cookies through the browser settings. You can typically:
- View the cookies stored on your device;
- Delete all or specific cookies;
- Block cookies from specific or all websites;
- Configure your browser to notify you when a cookie is being set.
Please note that restricting or deleting cookies may affect the functionality of our website. Instructions for managing cookies in the most commonly used browsers can be found at the following links:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Apple Safari: https://support.apple.com/en-gb/guide/safari/sfri11471
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
To opt out of Google Analytics tracking across all websites, you may install the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout
6 Third-Party Cookies and External Services
Some cookies on our website are set by third-party services we use to enhance our website's functionality and marketing activities. These third parties have their own privacy and cookie policies. We recommend you review these policies to understand how they process your data:
- Google LLC (Google Analytics, Google Ads): https://policies.google.com/privacy
- Meta Platforms Ireland Ltd (Meta Pixel): https://www.facebook.com/policy/cookies
We have no control over third-party cookies once they have been set. If you are concerned about third-party cookies, we recommend using the opt-out mechanisms provided by those third parties directly.
7 Cookies and Personal Data
Some cookies process personal data (such as IP addresses or device identifiers). Where this is the case, such processing is governed by our Privacy Policy, which is available on our website. The legal basis for processing personal data through analytics and marketing cookies is your consent, as described in this Cookie Policy.
You have the right to access, correct, and request deletion of any personal data processed through cookies. Please refer to Section 7 of our Privacy Policy for a full description of your rights under the GDPR.
8 Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or for other operational reasons. The current version will always be available on our website, together with the date of the most recent update.
Where changes are material, we will notify you via the cookie consent banner upon your next visit to the website, allowing you to review and confirm your preferences.
9 Contact
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
| office@2m-consulting.si | |
| Address | 2M Consulting d.o.o., Ljubljana, Slovenia |
| Website | www.refundfx.eu |
This Cookie Policy is compliant with the EU ePrivacy Directive (2002/58/EC as amended) and GDPR (EU) 2016/679.